25 Nov Edited #1

User paid with paypal, but haven't received an upgrade

Ultimate subscriber
So I set the webhook to site.com/bankpipe.php?action=webhooks&gateway=PayPal, secret and the token correctly for a live use.

Also i use paypal ipn for credits purchase which is set to site.com/credits_paypal.php

In bankpipe logs it shows payment created / payment canceled.

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Shade 25 Nov
#2
Not sure what’s credits_paypal.php, but this may be related to Payment does not finalize when discount code is used. Have you used discounts?
ProX 25 Nov Edited
#3
credits_paypal.php is a payment gateway to proceed transaction through PayPal IPN

Basically this -> https://github.com/paypal/ipn-code-sampl...palIPN.php
(This is for plugins developed by Diogo Parinha from mybb staff)

No, the user did not use a discount code. Also the user explained that they paid with their credit card through paypal and then "a popup error of the MOP appeared, something like (not shown before) when I returned to the website, saying it was canceling transaction".

PS: My user had the same issue like RocketFoot explained
" He said he was not allowed any payment choices such as paypal balance or paypal credit. He had to use his credit card."
Shade 25 Nov Edited
#4
So credits_paypal.php isn't much of a concern for BankPipe as it's not part of it.

Credit card or PayPal balance doesn't make much of a difference to PayPal's API. BankPipe doesn't do anything to force credit card or PayPal balance, this is a choice on PayPal's side. Thing here must be the discounts cap feature that has been introduced with beta 8. If I'm right, there should be an SQL error in your error.log file (assuming you have logging enabled). Am I right?
ProX 25 Nov Edited
#5
One more user reported the following:

"I try to buy XX but paypal did not accept automatic currency conversion and cant pay with paypal money. pls help"

No error logs present now as I don't have generated discounts in ACP.

This is how bankpipe is logging
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Shade 25 Nov Edited
#6
Ok, so it's a matter of PayPal not accepting currencies. Go to https://www.paypal.com/myaccount/money/currencies/new and log in with your account. Click on Add new currencies and add all the currencies you can. Pending payments are somewhere in your account, as soon as you approve them they will resolve in BankPipe as well thanks to webhooks. To double-check, go to the Payments history section and see payments marked as pending.
Shade 25 Nov Edited
#7
As for the other issue, do you have discounts set for previous subscriptions? Still check your error.log file.
ProX 25 Nov
#8
I can't access that link (I use business account), redirects back to dashboard.

No error logs and i never used discounts so far.
Shade 25 Nov
#9
Read https://support.webinterpret.com/hc/en-u...-interface-. I still believe it's a matter of the discount feature which is the only thing that has changed in the checkout process so it's most probably the culprit if everything was working before.
ProX 25 Nov Edited
#10
Read https://support.webinterpret.com/hc/en-u...-interface-. I still believe it's a matter of the discount feature which is the only thing that has changed in the checkout process so it's most probably the culprit if everything was working before.
Shade (25 Nov)
The paypal interface is sadly nothing like that one in the post. They have changed it so much recently and many options are not there anymore :/ Even search tool doesn't show currencies

This is the only thing i found remotely close

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