user don't go to the other group

28 Apr
#1
This issue is marked as solved
Hey , i have one problem , with bankPipe , when a subscription finish , the user don't go to the other group and rest in the same group , can you help me please thx

Best answer

Shade 5 Aug
Possible duplicate of Cleanup task giving error. Marking as solved to keep track of a unique issue.

All replies

Shade 28 Apr
#2
User demotion is done through the tasks system and BankPipe's task, by default, is set to run once every 7 days. So I presume the task has not run yet. You can increase the task's frequency in your Admin Control Panel > Maintenance > Tasks > Edit BankPipe task.
sonixmodz 29 Apr
#3
Thank you , what is the best setting please ?

i have this settings :

https://i.imgur.com/YByLwSI.png
https://i.imgur.com/xnR9NLS.png
Shade 29 Apr
#4
Right now it's firing every minute. I'd lower it down to once every day.
sonixmodz 30 Apr
#5
hm ok thx i will try , with the every minute its don't work for me
Shade 30 Apr
#6
The tasks system isn’t designed to be run that frequently, and it’s useless to run BankPipe’s task this much. Once every day is more than enough.
sonixmodz 30 Apr
#7
i have tested its same 1 time per hours , i have tested to run the task manually and its same i need to switch the group manually ,

yellow : free member i have switched this member
pink : paid member
look : https://imgur.com/a/PSOXJRs
user config : https://imgur.com/a/xtjhZLm
Shade 30 Apr
#8
Check your task logs and server’s error.log.

Do task logs include a successful BankPipe message?

Does the latter include errors related to BankPipe?

This is the only way to debug. If you don’t know how, you can send me privately a temporary FTP account and I will be glad to check it out.
andrewjs18 30 Apr
#9
I wonder if this is the issue they're seeing: https://www.mybboost.com/thread-demoting...scriptions

bankpipe handles this weirdly and it should be improved....
Shade 30 Apr
#10
Possibly.