8 Oct 2019 #1

Malformed Error In Bankpipe

Ultimate subscriber
A user tried to do a subscription on my website but got this error.

I have no idea how to fix this.

Screenshot link below:

https://i.gyazo.com/e922ebfa92f761e018be...c89123.png

Please advise!

Thanks
  • 1
  • 2
Shade 8 Oct 2019
#2
As the error says, a representation of the error was logged into the user's console. If he can still replicate the issue, ask him to turn his browser console on and reproduce the issue. Then, copy the console output here. If he does not know how to reproduce the issue, and can purchase the selected item(s), there's nothing we can do to know what was wrong at the time.
Serpius 8 Oct 2019
#3
This is the error message that shows up.

SyntaxError: Unexpected token < in JSON at position 0
at Function.parse [as parseJSON] (<anonymous>)
at Object.complete (bankpipe.js?v=0.7:413)
at u (jquery.js?ver=1821:2)
at Object.fireWith (jquery.js?ver=1821:2)
at k (jquery.js?ver=1821:2)
at XMLHttpRequest.<anonymous> (jquery.js?ver=1821:2)
Shade 8 Oct 2019
#4
This is not informative unfortunately. Please look into your error.log files, and ask the user to give you a step by step guide to reproduce the issue on your own. Then we can arrange a debug session.
Serpius 8 Oct 2019
#5
I checked the Bankpipe logs and there are no errors showing up in the logs.

No one is able to purchase the subscriptions due to this issues.

I am stuck with no solution.
Shade 8 Oct 2019
#6
Did you change something? Was it working before?
Serpius 8 Oct 2019
#7
This is the first time that I put Bankpipe in Live Mode.

Before, it was in Sandbox mode for about a month.

No issues showing up in the logs while in Sandbox mode.
Shade 8 Oct 2019
#8
Hit me on Discord please: Shade#7731.
Serpius 8 Oct 2019
#9
I am on Discord now. Sent you a Friend request from my Luxor Forums Discord.
Shade 8 Oct 2019
#10
I’ll have some time tomorrow or on thursday.