Double purchases
This issue is marked as solved
Hi Shade,
3 times now since beta 8, I have had members say that once they clicked continue in the cart, the popup was blank for over a minute and then said transaction was canceled so they tried again and got the same result. However, I received double payments from Paypal! I thought it was a Paypal issue at first but now that 3 people have mentioned it I think it may be another issue on the Bankpipe side? My payment history shows double purchases as well...
Here is a description from the last member:
"When I hit the "continue" after entering cc info, name, address, email, etc. I ended up with a blank pop up. I waited several minutes and then closed it out. I then got a pop up message saying that I cancelled the transaction. So I added to cart a second time and received a second blank pop up after hitting continue. A light bulb lit up in my head (dim one), so I checked my email and found a confirmation of order email. So I guess one of them went through. Oops, hopefully not twice."
3 times now since beta 8, I have had members say that once they clicked continue in the cart, the popup was blank for over a minute and then said transaction was canceled so they tried again and got the same result. However, I received double payments from Paypal! I thought it was a Paypal issue at first but now that 3 people have mentioned it I think it may be another issue on the Bankpipe side? My payment history shows double purchases as well...
Here is a description from the last member:
"When I hit the "continue" after entering cc info, name, address, email, etc. I ended up with a blank pop up. I waited several minutes and then closed it out. I then got a pop up message saying that I cancelled the transaction. So I added to cart a second time and received a second blank pop up after hitting continue. A light bulb lit up in my head (dim one), so I checked my email and found a confirmation of order email. So I guess one of them went through. Oops, hopefully not twice."
